Sometimes you gotta laugh at yourself
Gotta tell you a story about something a little embarrassing that happened to me a couple of weeks back. My wife and I were in the Walgreens looking for pool toys for the kids, and as [...]
Leading is encouraging the right kind of behavior
I was talking to a friend the other day who went to the CIC, Collision Industry Conference in Indianapolis. She was talking about how all the collision repair shops were having a hard time hiring and [...]
How motor clubs help my clients
I gotta take my hat off to motor clubs due to how good they’re making my clients look. Seems like all you have to do nowadays is show up when you say you’re gonna. Ok, here’s what [...]
We all make mistakes…
If you’ve ever seen the movie 8 Mile, you were exposed to a powerful lesson that you may not be aware of. To refresh your memory, Eminem plays this poor white rapper who engages in rap [...]
Stop looking for the “Silver Bullet” to success
When it comes to growing your business there are thousands, hell, millions of people out there selling you on how to do it. Some of it works and some doesn’t. Some’s right for your business and some [...]
Getting past the gatekeepers of law enforcement towing
I wrote an article a few years back talking about the reason why I left American Towman Magazine. You can read it here, if you like. I bring it up because of a recent comment about a [...]
New information has just crossed my desk
Piggy-backing on the last email you received, I wanted to mention something I’ve learned since then. While attempting to correspond with the person who sent me the email about their experiences with a third-party police dispatching [...]
Peeling back the onion on optimization
Right off the bat, I want you to know that this isn’t going to be some boring, techy dissertation that’ll have you falling asleep in under two minutes. No, I’m going to provide a macro-level understanding [...]
They had the rug yanked right out from under them
And just like the song from Queen, “Another One Bites The Dust”... Those heartless sons-a-guns over at A motor club everyone is familiar with have killed another business by yanking the rug right out from under [...]
Don’t worry, be happy!
I know this may come across as pollyannaish, and I’m not usually spewing psychological mumbo jumbo, but I just read something I think you’ll appreciate. Here goes. If you are committed to focusing on what is good [...]
