Futility of purging the world of middlemen
An email question from a Minnesota tower asked... "What's it gonna take to get rid of motor clubs, eh?" My knee-jerk answer. "Why worry about purging the world of middlemen if your cup runneth over [...]
Customers can be annoying to the distracted
When I was a kid, I lived in a trailer court where we had this tight-knit group that liked to play football, basketball, and other team sports. And we were good too. Sometimes other kids [...]
How to turn problems into opportunities
My cousin, Dustin, called me the other day asking what I thought about the debt ceiling thing. He owns a construction business and is concerned that if the people in DC don't strike up a [...]
How to keep your support crew fat and happy
I don't know if you've ever had this problem, but one of my biggest challenges when I first started up in this business was being short on cash to pay for truck repairs. Sure, I'd [...]
How to get out of the doom loop
If you've ever been behind the wheel, minding your business, and been rudely interrupted by someone who thinks you cut them off, you're in good company. Yep, happened to me a couple of days ago. [...]
Why Lincoln & portly gals are likeable
In 1982, the Chicago Tribune asked historians and political scientists to rate all the US Presidents through Jimmy Carter to determine who were the greatest. At the top of their list was Abraham Lincoln. Abraham [...]
Sacrificing profit for Big Kahuna status
The other day I got an email from one of the leading industry magazines with the subject line, "Towing for Copart is easy and profitable." I almost spit out my coffee. But then I started [...]
How to avoid being blocked by your customers
In an effort to avoid popups, ads, videos, and other distracting stuff online I recently downloaded the Brave browser. Brave blocks ads from showing up when you do a search, and I love it. I'm [...]
All he wanted to do was play football
Way back in the late 70s, there was a high school kid named Tommy Mapother. He wasn't that great of a student and focused on sports instead of bookwork. He got into wrestling, but unfortunately, [...]
How to attract and retain quality tow truck operators
If you've ever put together a 300-piece puzzle, you know that you gain momentum as you go. One piece in the right place allows you to see things you hadn't before. Which leads to fitting [...]
