How to be a good manager 101
The other day, I got an email from a man whose company recently promoted him to the position of manager. He’d been towing for quite a while, but now that he was given the opportunity to [...]
My thoughts on using AI for call receiving
A guy calls me and says he’s got something that’s going to help streamline towing businesses. I say, ok, what you got? He says, it’s an Artificial Intelligence answering system. So towing companies can cut costs and make [...]
The fun side of responsibility
To begin the new year on the right foot, I’ve decided to listen to a book called The Slight Edge by Jeff Olson. It’s full of information to help you grow in all areas of your [...]
Are You Struggling to Get Cash Calls? Here’s the Fix.
I want to tell you something. This goes back to 2020. When we got hit with the big C, questionable elections, Vakseens, and men in women’s sports, all within a span of 9 months. Well, I went a [...]
The rise and fall of profitability in city contracts
The other day, I was sitting in the barber shop, waiting my turn and I heard someone say, “Hey, Don, how’s it going?” I looked up to see one of my favorite heavy duty tow truck [...]
Confessions of a distraught victim of circumstance
It didn’t matter what he tried. That was the gist of an email I got a while back. It was from a business owner who said he felt defeated. Said he tried it all. Working for the motor clubs. [...]
He had it all—then lost everything
So, back in my 20s, there was this guy I really looked up to. He seemed to have everything figured out—big-shot attorney, great house, loving wife, and a family straight out of a magazine. From where I [...]
When everyone’s in charge, you’re not moving forward
Ever heard the phrase "death by committee"? It’s a funny way to describe a serious problem that could be silently killing your towing business. Picture this: You gather a team of people you trust to design a [...]
Maybe You Don’t Need More Calls, Just Better Ones
Ok, let’s talk about running a towing business… You’ve gotta admit that some days babysitting your business is a pain in the butt. Drivers flake on you. Clubs lowball you. Marketing sales guys talk big but then [...]
Why some businesses flounder when big decisions need to be made.
Whether it’s an opportunity to expand into another geographical market, add a division that serves new clientele, or the implementation of marketing strategies designed to increase sales, some businesses fail to make progress due to [...]
