A mistake I made dealing with complaints
I want to start this email off by letting you in on a little secret. In all my time spent running my towing business and dealing with customers, employees, vendors, and competitors, I’ve run [...]
July 17, 2024
To err is human, to learn divine.
Sometimes, I get emails from folks I like to refer to as ice cream enthusiasts. You know, the soft serve folks who only do roadside assistance calls out of their wife’s Honda. Because they [...]
June 22, 2024
Don’t think of anything horrible
In the 1984 movie Ghostbusters, there’s a scene where Bill Murray and his crew of Parapsychologists goes up against a powerful Ghost named Gozer the Destructor. At a pivotal moment in the scene, Gozer [...]
Don’t know what’s good for him
Recently had a little back and forth locally with a guy who, in my opinion, is operating against his own interests. So, I live in Missouri, one of the last bastions of normalcy left [...]
Tin foil hat thoughts on the economy and the gubment
Got a couple of emails from folks asking if they should cut down on their marketing in a down economy. First off…if you’re thinking about doing so based on what the news is saying [...]
Where your attention goes your money flows
Remember the other day when I told you that story about my friend’s new rotator and how he didn’t give in to the fear and give up? Even after someone he loved died in [...]
The one minute shift that turns slow days into paydays
Slow days. We all have them. That is unless you allow yourself to become low-hanging fruit. You know, knuckle draggers who are easy pickings for the auction companies and motor clubs. If you’re so [...]
How to get an executive position in the Sales Stomping Department
You can have the best online presence, with high visibility using both Local SEO and paid ads, but it ain’t gonna make a hill of beans difference it you don’t know how to turn [...]
How to avoid learning the hard way
The other day, during a session with one of my coaching clients, he asked how I knew so much about the towing business. Basically, what makes me an expert? Well, one thing I can [...]
He forged ahead even after tragedy struck
Wanted to share a text I got last night from a long-time friend and client. It came with a video showing off his brand-new rotator. – “A huge milestone and accomplishment for my company [...]
