Conflict Management

To run a towing company profitably, tow company owners must be skilled in the art of conflict management. Drop the ego and let empathy be your guide.

April 2, 2023

March 31, 2023

What Opinion Editors Don’t Know Can Hurt Your Towing Business

By |Basics, Conflict Management, Towing Operations|

What Opinion Editors Don’t Know Can Hurt Your Towing Business On March 21, 2023, an opinion editor for the Wichita Eagle news, wrote an article titled “Predatory pricing: What you don’t know about police [...]

Dealing With An Angry Towing Customer Without The Use of Mixed Martial Arts

By |Customer Service, Conflict Management, Towing Operations|

Effectively dealing with angry towing customers. “Hey…I’m not very happy with the way your company has handled this.” These were the first words of a highly stressed father as he stabbed his finger at my [...]

January 20, 2023

November 11, 2022

December 5, 2019

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