To run a towing company profitably, tow company owners must be skilled in the art of conflict management. Drop the ego and let empathy be your guide.
When I first started in the towing business I was constantly on edge. I thought I needed to have control over everything. I wanted to control when the calls came in, and all my costs. [...]
Thanking him for his good work and many years of service, I watched a friend and skilled tow truck operator walk out the door and onto greener pastures. But life and business must go on. [...]
Today I have a confession to make. I hate being on call. But the reason why is not what you might think. Yes the restless half-sleep you get while waiting for the phone to ring [...]
I have a confession to make. I know this may come as a shock, but I haven’t always been the lovable tow guy I told you I was. I used to be somewhat of a [...]
If what you're doing isn't working do something else. In Steven Johnson’s book “Where Good Ideas Come From” he introduces the reader to the Daphnia water flea. They’re more of a crustacean than a flea [...]
I was out of breath and running to help my little brother when my wife’s hand slapped me in the face, waking me from my dream. The phone was ringing and she was telling me [...]
After working a midnight tractor trailer accident that was quite labor intensive I was reminded of the importance of relationship management. The wreck was a 53 footer loaded with retail goods. During transport, the brakes [...]
