To run a towing company profitably, tow company owners must be skilled in the art of conflict management. Drop the ego and let empathy be your guide.
When Relationships Matter- Managing Customer Complaints To Ensure Future Business
After working a midnight tractor-trailer accident that was quite labor intensive I was reminded of the importance of relationship management. The wreck was a 53 footer loaded with retail goods. During transport, the brakes locked-up [...]
