Closing More Calls By Relating Your Value
Closing more calls by quickly relating your value. If your towing company is inundated with phone calls but closing more calls has become a challenge, it may have something to do with how you [...]
April 4, 2023
March 16, 2023
Dealing With An Angry Towing Customer Without The Use of Mixed Martial Arts
Effectively dealing with angry towing customers. “Hey…I’m not very happy with the way your company has handled this.” These were the first words of a highly stressed father as he stabbed his finger at my [...]
Is providing roadside assistance a waste of your time?
Is providing roadside assistance a waste of your time? Recently, I learned that some tow company owners believe that providing roadside assistance is a waste of their time. They want their business to be [...]
January 20, 2023
Avoiding Damages While Retrieving Keys
Avoiding Damages While Retrieving Keys From A Locked Car. If you've ever had a customer lock their keys inside their car and attempt to get them out on their own, you know how impatient [...]
AAA Towing Experience, Helping Mrs. Maisy
AAA Towing Experience, Helping Mrs. Maisy. “Can I please have three scoops of Chocolate Pecan Fruity Pineapple?” Mrs. Maisy asked in her uniquely mature genteel tone. She was having car problems, and AAA was [...]
What Makes Your Towing Company Different?
What Makes Your Towing Company Different? What is it that your business does that sets you apart from your competition? If there is no differentiation between you and the competition, then why start a [...]
December 29, 2022
Tow Truck Operators Save Lives
Reminding Mrs Brighton That Tow Truck Operators Save Lives. The video monitor revealed the anger in Gloria Brighton’s eyes as she searched for the object of her frustration. It wasn’t me or anyone in [...]
Effectively Handling Towing Customers
Effectively Handling Towing Customers Noted author Maya Angelou once said, “I've learned that people will forget what you said, people will forget what you did, but…people will never forget how you made them feel.” [...]
Why Towing Company Rate Caps Are Bad
Reasons Why Towing Company Rate Caps Are Bad What exactly is a rate cap in the towing industry? A rate cap is a maximum amount allowable by law that a tower can charge for [...]
March 20, 2020
How To Respond To Online Reviews
How to respond to online reviews. For towing company owners, learning how to respond to online reviews, both good reviews and bad reviews can help you attract customers and grow your business. While it [...]
