AAA Towing Experience, Helping Mrs. Maisy. “Can I please have three scoops of Chocolate Pecan Fruity Pineapple?” Mrs. Maisy asked in her uniquely mature genteel tone. She was having car problems, and AAA was [...]
How Towing Customers Think. Today I'm posting a letter from a towing company owner out of Virginia who asked that his company name remain anonymous: – Our towing business has been around for more [...]
Handling Unreasonable Motor Club Customers. When we received the call from the motor club, the information provided said that it was a Nissan 200sx that needed a jump start. But, when Tom, our tow [...]
Retaining Tow Truck Operators Through the Seasons. As snow begins to cover roads in many parts of the country and, self-reliant tow truck operators chance forgotten streets with the goal of rescuing ill-advised motorists [...]
Using Propaganda in The Towing Business. If you’re a tow company owner, at one point or another, you’ve probably been guilty of looking at your competition, shaking your head, and asking how on Earth [...]
What Makes Your Towing Company Different? What is it that your business does that sets you apart from your competition? Do your customers actually know your business by name, or are all the towing [...]
How To Hire Tow Truck Operators. When I started out as an employer, I was constantly on the lookout for employees who had the ability to understand the needs of my business. Rather than [...]
Are Towing Apps Motor Clubs In Disguise? Imagine you’re a neurosurgeon, and it’s the middle of the night. You’ve just been awakened to perform emergency brain surgery on a patient who’s been involved in [...]
Reminding Mrs Brighton That Tow Truck Operators Save Lives. The video monitor revealed the anger in Gloria Brighton’s eyes as she searched for the object of her frustration. It wasn’t me or anyone in [...]
Motor Clubs A Shortcut To Mediocrity. Before we begin the discussion as to why I, as a seasoned towing company owner, believe that working for motor clubs is simply a shortcut to mediocrity, I'd [...]
