A properly prepared and effective Policies & Procedures Manual must be industry-specific. And no one knows better than you that the towing business has demands like no other industry. That's why, with the input and support of HR Professionals and Employment Law Attorneys, this manual was created by towers specifically for the towing business.
To evolve and grow your business, you must provide your employees with detailed work guidelines and consequences for operating outside those guidelines. When you provide a structure within which to work, it's much easier to retain the best people and your employees are more willing to do the work that's required.
With the complex system of employment law in the United States, you need a handbook with policies that not only states your compliance with the law, but also shows that you have your employees' best interest in mind. This will help to shield your company from suits and provide structure to your employees.
To have an effective manual you need to get buy-in from your employees. Using the 6 guidelines outlined below this manual will be an important piece of the puzzle toward creating a more highly profitable business and will help you get the results you're looking for.
Here's What Included
Everything you need to comply with employment law and best practices. Policies included address the
interviewing & selection process, as well as job postings, hours of work, background checks, outside work, job classifications, and more.
A modern benefits package designed to attract and retain quality tow truck operators and dispatchers.
Policies included address Paid time off, Holiday pay, Jury duty, unpaid time off, bereavement leave, and others.
Addresses what sets your business apart from the competition. Your drug and alcohol policies, personal appearance, use of company property, guidelines for drivers, guidelines for dispatchers, and cell phone and social media policies
An Easy To Implement Handbook
Just as the framers of our country created the US Constitution to set the tone for how they wanted the country to be operated, your CEO Letter expresses how you want your business to operate.
Unwritten policies are ambiguous. The consequences for violation are vague and inconsistent. When you provide structure you're providing stability.
If not regularly reinforced even the most thought out manual will eventually be forgotten. Your manual needs to be reinforced at regular intervals to be effective.
Complies with all employment law and provides specific guidelines within which the employer must operate. Falling outside these guidelines can not only cost you good people...but money.
To have an effective manual your employees need to attest that they know what's included. An easily removed Acknowledgement Receipt Form assures you of that.
Laws may change, your expectations may change, technology WILL change. So must your manual. An effective manual must be dynamic and pliable facilitating the evolution of your business.